Community resources
Community resources
Community resources
Jira Service Management
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As the title says. How can i automate coping the Organization and the reporter when creating a linked ticket. Ive been through a few different configurations but cannot seem to get ...
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Hello Community, Has anyone managed to create a custom Discovery pattern for Oracle RDBMS on Unix or is there one available already? Thanks Andy
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Hey together, I have an issue which I cannot fix. Under https://admin.atlassian.com/ Emails / Email domains I am trying to verify a domain. All the dns settings are correctly, I made a double c...
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I need to have an option to see all the assets of a employee who opens a ticket. it seems that in custom field there was a ( read only insight) field before and also one Outbound custom field. bu...
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Hi, I would like to ask if there is any possiblity how to rename a JIRA WORKMANAGEMENT in the header. We would like to have there a company name or something similar, but I have not found any clue ...
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So I can't apply the field type "Request Participants" anymore!
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Hi, Is it possible for the reporter to change the approver once the ticket has been summited
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hello, i see you can add a field-modified-validator rule when using a CMP. can you programm something similar when you're only a TMP admin? I tried searching automations but there is not really an...
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Hello Communtity folks , We are with Jira software On-premise with 2000 user licenses We are managing Internal members in LDAP and External members ( Clients) in Jira in...
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Is there a way to "activate" this section in the Ticket view from a Service Management Request for Customer's Especially the link to the request in the portal is important for the ...
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Is there a way or a report to find out of what the customer used to raise a Jira ticket. Via Email, via customer portal or initiated by Agent
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I recently came across this information when reading who can view material in Knowledge Base (of Jira Service Management): All logged-in users: Choose this option if you want to make artic...
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Currently Our Change management tickets seem to be using the SLA's for Requests Is there a way to set SLA based on Planned start and Planned Completion Dated
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For our Change Management project, we use 2 customer fields, Planned Start and Planned End rather than a "due date". What I am trying to do is send out a reminder using automation when that Planned S...
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Someone please help me from going crazy over here LOL. I am trying to figure out what the ID of the comment field is related to the picture below. Users are able to enter their satisfaction rating as...
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Hi, I Have automation that will sent email to IT Manager Group. if they receive the email, in the body email i want to show name according to the recipient's name. is it possible ? how ?
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HI! I have a use case to make a child level of a cascading field required. I am trying to do this through a validator... Cascading Field has two options: Example 1 (with no children) Ex...
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In our workflow, we have requests that need to be readdressed at X period of time. I would like to create a manually triggered automation rule that, when ran on an issue, will either reopen the...
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Hi, this is what I would like to start within my company: a user requests access to a tool that is used within the company (drop down list provided - drop down list is managed by management)...
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Hi Community, It’s been over two years since we’ve been able to see each other in person and I am so excited to share that we have a ton of ITSM activities planned for Team 2022 from April 5-7.&nbs...
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I have two Jira Service management projects A and B. When is in B created an issue the trigger clone it in A. General work on issue is done in A project. When the issue is resolved I need to automat...
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Hello community team! If you missed out on the Jira Service Management Lighting Talk series, you are in luck. Every episode is available to watch now on-demand. Watch now, from any time, anywhere. ...
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We have 1 user in our organization when he updates a ticket, the SLA is not acknowledging or giving him credit for having touched the ticket . The SLA continues to count as not having been met. All o...
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After a Jira site import, the default cloud incoming mail server configured is overwritten by the one imported from the backup. How can i restore the Default Cloud Mail Server ? T...
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Is there any limitation with no. of issues which can be 1) searched and 2) looked up in Jira Automation? Pls. suggest, if there are more than 5000 issues to be searched, and look-up issues...
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