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Section "Service project request" not visible anymore in "Ticket" view by "Customers"

Marco Hasenfratz March 31, 2022

Is there a way to "activate" this section in the Ticket view from a Service Management Request for Customer's 

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Especially the link to the request in the portal is important for the customers, if they get to the ticket through a link (@mentioned), but then want to comment, for example.

Thank you in advanced

 

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