Button with function as "canned response" for the CREATE TICKET text field

[Bård Olsen]

The comment section has canned response but we need similar functionality by being able to add such a button to the Create ticket text field, so we can insert text templates while being on the phone. 

Basically the feature of canned responses but available under the CREATE button when we register a new case. 

I would assume it is possible to associate button to this field?

Bård

Norway

[Bryan Trummer - ReleaseTEAM]

Hi @Bård Olsen - Welcome to the Atlassian Community.

Are you wanting to have some sort of template text for the description of a ticket? Or are you just wanting to have certain fields have certain values based on the phone call?

If you have automation, post ticket creation, you could have an automation run that could be a manual trigger where the agent selects the "ticket template" then that automation could update fields to fit that "template". I am not sure if this is what you are looking for but could be worth a try.

[Marc - Devoteam]

Hi @Bård Olsen 

Welcome to the community.

This can't be don ootb,.

You could look at 3rd party apps on the marketplace the offer issue templating.