Community resources
Community resources
Community resources
Jira Service Management
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Hello, I want to display only one customer's projects in the portal, I can display only the customer's issues but when I clic on "Help center" each customer can see all projects. Is there any way to ...
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This applies to Insight. This is a bit complicated, but i am trying to filter certain "payloads depending on the reporter AND a previous custom field (the previous custom field selects a spacecraft a...
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Hi, I read somewhere in this forum that it would be possible to setup issue subtypes using script-runner add-on. What we need is having issue types categorised into subtypes like if issue types are ...
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Need to count Incidents linked to a Problem via "duplicates" issue link & record in a custom field by ScriptRunner; pls suggest
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Hi all, Seems like there isn't a feature out of the box what I want. That's why I'm looking for an easy app which I can configure that tracks "assets". For example, one of the categories is contact ...
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We might want to change our Jira service desk so that anyone could send a request without having to login as user first. Is there any functionality that can reduce risk for bots to send in request? L...
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Hi Experts, Is there a way to remove "Shared with" field to request form?. Shared field shows mandatory in service desk portal i need to remove this "Shared with" field from service portal ....
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We want to integrate Jira Service Management cloud to our project by allowing our existing users to create an issue from our web site without the need to login to JIRA customer portal. Our website ha...
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I have added couple of new users with the same permissions of the existing users and try to assign service issues to them. but it doesn't allow me to assign issues to users and following error messag...
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We have set 4 approvers to 1 service desk request and set only 1 approver to approve the request. But strangely the other remaining 3 approvers cannot view those tickets in the Customer Port...
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Hi I follow this instruction but I can't find velocity chart in company managed jira. https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-velocity-chart/ wha d...
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Hello, We are using Opsgenie/Service desk integration. Is it possible to enter an incident in service desk and see it in OpsGenie and vis versa (create in opsgenie and see in service desk)? Thank ...
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Hi All, I need some advise in here. I am looking for an addons in my Jira Service Management Server ed that can do timetracking for my engineers and has submit/Approved/Denied timesheet...
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Does anyone have an example of a JSON body that can be used to create a JSM issue and, within the same body, link an Insight object defined in a custom field? I cannot figure this out, I've tried mul...
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So I have a Request Type radial field that only exists in the form but I would like to capture the users selection in a field like Labels, but Labels is not available as a link-able field. I would l...
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Hi! Good Afternoon, For example: I have set up one SLA that counts my requester's time to fix the mistakes when he opened the ticket (information overall). The SLA stops when ...
- Question
- jira-service-desk
- jira-service-management
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Good afternoon, I setup a project for the Jira Service Desk. I want to be able to have a user email our support email and it automatically create tickets. When I go to Email Requests, and add an ema...
434 views 5 0 Deleted user March 29, 2022 -
Hi all, from previous installed marketplace Addons (which here deleted already), are still the user profiles of this add on visible. How can i delete them completely?
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Hi Community, I use Jira Service Management. Sometimes, after the Agent has solved the issue, the Customer writes - "Thank you." Who knows how to make the ticket prevent reopening if the comment con...
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Since upgrading to data center 8.22.1, when users attempt to sort the data in a filter gadget by clicking the column headers, the gadget freaks out and displays the search view. Any suggestions...
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I am working on getting some recipes and auto-replies set up, and would like to use some text formatting to make things look better. Is that an option? I can’t seem to find any info on this. ...
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Hi, I'm desinging a JSM form in the client portal and I would like to insert a field where the user has to point to a confluence page. Now we are forcing the user to paste the URL to a confluece pag...
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Hello everyone, Objective: When client submits a jira ticket, I would like to extract their organization ID from the organization name field in the jira ticket through an automation rule. I hav...
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We setup a new service project but are unable to create tickets when an external email address emails to our support email. In the email logs, we get a message saying "Signup is not currently availab...
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Case: 1. user starts from a link to create issue with init details, such as https://<jira_base_url>/secure/CreateIssueDetails!init.jspa?pid=12345&issuetype=7 2. clicks on attachment icon...
- Question
- jira-server
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