Community resources
Community resources
Community resources
Jira Service Management
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Hi Everybody. We are manufacturing company which outsource lots of components to other workshops outside of our company. The outsource procedure is as follows: 1- All of the desired components (iss...
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I'm creating a form to do systems/access requests and on my form there are a lot of fields. The user is obligated to insert the full name and email, also choose the system, etc. I would to use on...
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need to find keys which is not having sub-task & create auto subtask using summary for the keys which is not having subtask, using sil script or JQL creating auto subtask can be done, the proble...
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Hi Like in topic I need to configure SLA so that it is applied only once. The SLA should be applied when ticket is assigned to specific Support Level Group but only when the same ticket was never as...
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Hi, I'm trying out Jira Service Management as a support ticket system for our team. When an email is sent to the support email with a subject of "test Jira 1: tracking email conversation", an item/i...
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Hello everyone, I would like to understand how the .eml attachment is processed when creating an issue via mail. One of our customer created an issue via mail and attached an .eml file. In th...
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...lreadyExistingObjectTypeExternal = new ObjectTypeModuleExternal( TempoSelector.CUSTOMER.getSelector(), true, null); rootObjectTypeExternal.getObjectTypeChildren().add(a...
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Hello, I have one service project for issues (incidents) and and this project is used by more then one customers with different SLA's, so can I made automatically rules for this situation? Example. ...
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Hi, i have idea to make assign approval use automation. here is my automation. but, i dont know how to call group as approval. example : "Admin need appoval from Manager." when user from admin ...
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Hi, i have idea to make assign approval use automation. here is my automation. but, i dont know how to call group as approval. example : "Admin need appoval from Manager." when user from admin ...
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Hi everyone, I would like to inform that we have enhanced the "Send email" action component in A4J (automation) to allow users to select “All customers involved” as a group to send email to. This g...
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Hi there, Looking at how to setup insight and I am a little stuck. We are going to be updating information into Insight from an external asset system we have, it's old but it is heavily integrated....
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We are currently implementing optimizing the use of Insight as part of our ITAM and configuration management processes. We are looking for available reports that can be generated from Insight to asse...
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...ing. I'm half the way there: I have the public form set up, but I'm not sure how to identify the staff member. I have tried just setting the Field Type for "Person your visiting" to s...
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We have customers raising tickets. A few have reported that when they go back to their tickets they are unable to see the details that were placed on their tickets.
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Full disclosure, I am new to ScriptRunner and Groovy scripting, however I have scripting experience in other languages. As the title says, I want to set the value of Field B based on what is selecte...
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Hi Guys Good afternoon how are you? I'm trying to get the value of an attribute inside an Insight object and include it in a custom field type userpicker, because through this field I use automation...
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I am trying to solve for using Jira Service Desk as a way to collect feedback on our product. I would like customers to be able to see other requests that have been raised and upvote them. As of now,...
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My company uses Google Workspace and our admin is intending to turn off IMAP access to all of the company's email accounts. My team has many email accounts configured as custom email request inboxes ...
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I have created an automation for the Service Desk to notify assignees and reporters every day at 7AM if there is a ticket with adue date set for that day an email will be sent to notify that it...
- Question
- jira-service-management
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When attempting to use Discovery Tool I receive error: "Error calling API to validate token" I am trying to get the Discovery Tool to communicate to my Jira Insight Schema. I successfully generated ...
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Right now when a ticket is created via email, it seems to include a bunch code before the message. Here is an example: <!-- /* Font Definitions */ @font-face {f...
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We need to migrate off our current incident management tool in a couple of month. We want to move to Service Management on the cloud. We don't need to migrate any history, so it's a clean insta...
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Using the details here: https://community.atlassian.com/t5/Atlassian-Migration-Program/Jira-Service-Desk-Automation-Waiting-on-Customer/qaq-p/1827366 I am getting an error when tr...
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Hi, My agents have a request to be able to manually or automatically send a canned response to the customer based on the context of the issue. I see that I can get an app for this, but is ther...
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