Why isn’t my field showing up on view/edit/create screens?

[Sharam Blouri]

So I can't apply the field type "Request Participants" anymore!

[Jack Brickey · Accepted solution]

What do you mean by "apply"? Is the field not showing in the detailed view issue screen?

[Sharam Blouri]

as you can see on the screenshot, I can not use this field type anymore!

[Sharam Blouri]

it shows that is locked..

[Jack Brickey]

It is locked because it is a system field. There are a number of locked files. That just means that you cannot edit that field. Please go to a specific issue in your project in the detail issue view and see if that field exists.

[Sharam Blouri]

[Sharam Blouri]

[Sharam Blouri]

but it is not displayed here to add this field in the customer mask!!!

[Jack Brickey]

Ah....I see.

Request participants will not show in the request type form and cannot be added, nor is it necessary. There is a "+ Share" button when a customer is viewing an existing issue the created (if Organizations is being used). This Share will add the specified customer(s) to the Request Participant field as viewed by the agent in the application.

[Jack Brickey]

Please reference this documentation- add-request-participants-through-the-portal 

[Sharam Blouri]

Thanks for your attention. :)