Community resources
Community resources
Community resources
Jira Service Management
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When customers reply to ticket emails, the comments are appended correctly and working fine. When an agent replies to notifications, the comment is appended to the ticket with none of the email text...
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When activating Help Center functionality our only current portal was promoted to be the default help center and all service projects are autmatically linked to this default help center. No option to...
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Dears, I want to limit the Resolution filed values for some project is this possible to do ?
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Hello! When trying to create a ticket the next error shows: We can't copy field value from 'RSP' to 'Security Level' field due to a misconfigured workflow post-function. Ensure 'Create issues o...
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All of the sudden my videos are blank, it is not an issue with the URL as they are not displaying an error, they are just suddenly blank. They are visible in Confluence but not the JSM portal. Is thi...
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Hi Jira Community: I need to formalize the HR onboard/offboard process... and outside of needing to tack on checkboxes for common applications there is not much else. Which of t...
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I have an automation rule: "If user who triggered the event is a customer then do X" that executes and does X but the user only has the Product Role of "User (agent)", not "Customer". The audit...
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So i have a few users who do not see any of the ticket request selections in the Jira integration app for Teams from yasoon. They can see it perfectly fine via the web browser and when they check it...
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Hi everyone, We have a client who uses Jira Service Management for their IT service desk. We also use Jira Service Management internally. We're looking for a way to integrate our two instances so t...
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Assets Data Manager for Jira Service Management Cloud running a job, I was wondering if the job can be scheduled and ran in AWS Container or using AWS Lambda? It is just code with pa...
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Hey community, I have a question What happen if I upgrade to the standard plan for 4-5 agents and I pay anually and 4 months later I need more agents? For example, I need to upgrade the plan...
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I'm testint the jira system but I have a problem adding an external email. I’m trying to add our existing external email address to Jira Service Management. After following the steps ...
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Our service desk needs to be able to send emails to external contacts from jira service management. Is there any native functionality for this? If so, can it be done with standard plan or is premium...
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Hi everyone, I was wondering if anyone had any experience with designing a help center/portal(s) with translations to unsupported languages. Usually, we only had to construct portals that are use...
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Hi, I am trying to write an automation for Assets, which will run actions on Jira once an object of a specific type is created. For this, I am using a mapping, which is defined in a JiraConstants...
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Where can I see who has created an object, i.e. not a data record, but an object type?
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Hello Atlassian Community, We use Jira Service Management for our internal service desk to handle stakeholder feature requests, bugs etc. To improve the quality and structure of the information w...
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Automation - Uploading attachments in Jira to Confluence based on Jira Project Issues type I have created a company-managed custom templates project in Jira and would like to integra...
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Hi Community, Is it possible to integrate Jsm <-> Sap Resolve? If yes, in whja wa(s) Thanks !
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Hi, I'm new to the product and would like to understand better the capabilities of the service and asset management integration. My use case is similar to the following: Let's say that my asset regi...
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I was just wondering why my JSM UI differs from my other one. Here's my current JSM: and here's my other one. and can I change the first UI to the second UI?
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Hi, I want to know if Jira supports Japanese language in issue collector, if I submit the form/issue collector the Jira ticket should be created in Japanese. So that the same Japanese form values n...
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We want to set up an automation rule in Jira Service Management (JSM) to automatically add Request Participants to newly created tickets of the Onboarding issue type. The Request Participants will be...
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Hi All, Our customer is experiencing an issue with the notification toggle button on the service portal. We have a JSM project. One of the users in the organization created a change request called "...
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Hi Atlassian Community, Emily here from the Jira Service Management team! I’m looking for your feedback on the content and copy we use in Atlassian’s onboarding emails! What will this involve? ...
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