Jira Service Management

With normal email notifications, the subject of the email includes the issue id in square brackets (ie, [ABC-132]). I've noticed that email notifications from Jira Service Desk don't include this, bu...

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• jira-service-desk

The basic back-and-forth of our workflow goes Open -> Investigating -> Waiting On Report -> Investigating -> Waiting On Reporter -> ... -> Closed. Is it possible to have the custo...

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• cloud
• jira-service-desk

All: I am trying to install the following ( latest)versions. ------------------------------------- JIRA 6.2 Confluence 5.3 Fisheye/Crucible 3.1.4 ------------------------------------...

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• jira-service-desk

We're studying the possibility to use Service Desk for our Customer Support. I have one unse case I'd like to talk about, as I didn't find out if it's possible or not in the documentation. We have...

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• jira-service-desk

Hi, I want to make a transition in rest, but I need to know the required fields before. Possible ? Thanks for help.

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• jira-service-desk

I have to try the service desk in Japanese. JIRA · Confluence is an on-demand version. You can not if you have access to the customer portal screen from external account, WEB browser fall...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I raised an issue in Jira and haven't heard anything back yet, its probably the one thing holding us up from deploying service desk now. We have a service desk project setup, with support@ set ...

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• jira-service-desk

It is a use scheduled to begin service desk from the middle of November, but Is there a way to solve the problems of the following two? ・Read loop occurs When you log in from an external accoun...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi We're trialling the Service Desk and trying to understand how a user would know to access a customer portal rather than the standard JIRA interface. Looking at the default configuration, if a ...

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• jira-service-desk

Ok. I configure 2 of existing projects to use the Service Desk plugins, now I want to remove one of it out of the plugin so users dont create request into that project Is there a smarter way rathe...

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• jira-service-desk

Hi all ! I installed JIRA Service Desk to create a customer portal adpated to my customer. It is a very good plugin, good job ! Only one problem for me : I don't want my customer be able to see...

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• jira-service-desk

Hi, I tried to build an application link in JIRA 6.0.4 instance (http, behind the firewall version) to my conflunece on demand (https), but kept receiving the messages. Could you please give...

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• jira-service-desk

Is it possible to configure the system, that standard helpdesk users can NOT assign Tickets to other supporters? Only be able assign tickets from others supporters to the active helpdesk user?

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• jira-service-desk

The import external project suddenly ends up in a dead link. What is wrong here ?

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using the service desk in Japanese. We derive the results are linked to the knowledge-based service desk, but do not provide satisfactory search results. About this unsatisfactory re...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm trying to set up mail handlers that will auto-assign a created issue to a specific project based on a label in GMail. Right now I have two handlers set up - a General handler that will au...

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• gmail
• jira-service-desk
• mail-handler

Hi there, I am in the process of setting up JIRA Service Desk for an internal Help Desk and I was wondering if there is a way to paste a screenshot into a request using the cusomter portal? I kn...

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• jira-service-desk

Hello Everyone, We've recently started using Service Desk and it seems ideal to create a simplified portal for customer issue entry and updates. However, we have been unable to find any documentati...

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• jira-service-desk
• moderators

I love the SLA capability, but it just isn't working for our organization. We don't run a 24-hour support desk, so when a request comes in after-hours, it always violates the short-term SLAs (like "T...

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• jira-service-desk

Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below ***  We're delighted to announce t...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

Since the Service Desk does not allow Javascript or any other custom fields that are contingent on other fields, could we use the workflows to create more complicated form structures so that requests...

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• jira-service-desk

We are using JIRA to intake requests to manage an editorial calendar. 1. A submitter through Service Desk should be able to see ONLY their own issues. 2. Ideally I'd like to create a group that...

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• jira-service-desk

I too have the question that Walter submitted. " is a user that logs a request needs to be part of the licensed Jira user on the Service desk system?" Jim Ramirez

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• jira-service-desk

Jira Service Desk how to set the SLA timer to be in minutes rather then hours? e.g want to have first response 30 minutes rather then the current option of selecting 1 hr. Seems you can't use decimal...

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• jira-service-desk

I'd like to keep the JIRA default notification rules. How do I disable Service Desk notifications?

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• jira-service-desk