Hi everyone,
We have a client who uses Jira Service Management for their IT service desk. We also use Jira Service Management internally.
We're looking for a way to integrate our two instances so that we can collaborate more effectively with our client. Ideally, we'd like to be able to:
I know that each Jira instance is a separate environment, but I'm hoping there's a way to achieve some level of integration.
Has anyone else tried to do something similar? Are there any apps or workarounds that you can recommend?
Any advice would be greatly appreciated!
Thanks,
welcome to the Atlassian Community.
I see two major options how you can solve this:
One remark about giving the client limited access to your Jira instance. If you're already considering to use an issue sync app, I would setup a sync for that client for these projects you'd like them to get access to. Otherwise you need to pay for a syncing app and for all the users of the client.
Cheers,
Matthias.
PS: Please note that I'm a member of the Backbone Issue Sync team.
Hi there,
I think you might be able to use some apps for this, I know Exalate have something in this area: https://exalate.com/integrations/jira/
Hope this helps!
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I'm Christophe, a Solution Engineer at Exalate.
We specialize in connecting Jira instances to streamline collaboration.
With Exalate, you can:
Exalate is easy to set up and keeps everyone working in their familiar environment. Let’s schedule a quick demo to show how it can make collaboration with your client seamless.
Looking forward to helping you!
Best,
Christophe
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@Supporto Livello 1 hello. Feel free to check out ZigiOps here at the Atlassian marketplace. Integrating two Jira Service Management instances can be complex, but ZigiOps simplifies the process with powerful automation features:
-Shared Request Queues: synchronizes requests across both Jira instances, automatically mirroring tickets in relevant queues. This reduces manual work and ensures seamless collaboration.
- Ticket and Comment Sync: The platform enables real-time synchronization of ticket statuses, comments, and attachments. Any update in one instance is reflected in the other instantly, keeping both teams informed.
- Controlled Client Access: ZigiOps allows syncing specific projects or issues where clients can access limited data securely, supporting controlled collaboration.
Why try ZigiOps?
1.No Coding Needed: Easy to configure with a user-friendly interface.
2.Customizable Workflows: Define what data gets synced and under what conditions.
3.Enterprise-Ready: Scalable and secure for large, complex setups.
This integration ensures efficient cross-instance collaboration, reduces manual input, and keeps everyone aligned. We do have free trial so you can try it yourself.
Regards, Diana (ZigiOps team)
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