Add external Email

[Abbas Hassoun]

I'm testint the jira system but I have a problem adding an external email. I’m trying to add our existing external email address to Jira Service Management. After following the steps under Project settings > Email requests, I encountered an error ( Couldn’t add email address Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "SOCKS: TTL expired") 

Can someone help me resolve this issue? 

I'm testing the Jira system, but I’m having trouble adding an external email. I’m trying to integrate our existing external email address with Jira Service Management."

[Harshit Grover]

Hi @Abbas Hassoun ,

Thanks for your question and sorry about the situation you are in.

Have you thought about using a Mail Handler? Would this help / solve the problem?

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ 

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Here ^ is some documentation explaining how they work. Please share your feedback on whether you think this would be a viable solution or not.

[Harshit Grover]

Hi @Abbas Hassoun ,

Could you please confirm if you are trying to setup email handler or trying to add an user with external email id ?

Regards,

Harshit

[Abbas Hassoun]

Hi, An email handler to allow clients to send their requests to it.

[Abbas Hassoun]

Project settings, then Channels & self service, then Email. I get the error when i try to add it here.