Customer Service Portal Notification Toggle Button Issue

[Eitzaz Haider]

Hi All,

Our customer is experiencing an issue with the notification toggle button on the service portal. We have a JSM project. One of the users in the organization created a change request called "Managed Firewall Services Request" and shared it with other customers.

The notification button remains turned on initially, but after a few minutes, or whenever a JSM internal staff member or organization member adds a comment, the notification toggle for that user switches off upon reloading the page. I believe this is a technical bug. 

Thank you for your answers

[Eitzaz Haider · Accepted solution]

Solution is https://jira.atlassian.com/browse/JSDCLOUD-14987

[Harshit Grover]

Hi @Eitzaz Haider ,

Yes, seems like an intermittent issue. 

You can raise a concern with Atlassian Team regarding this by following : 

https://support.atlassian.com/contact/#/

Regards,

Harshit

[Eitzaz Haider]

Hi @Harshit Grover  I have fixed above issue using following solution https://jira.atlassian.com/browse/JSDCLOUD-14987 I believe for all, it will work in future