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Automation mistakenly fires for user not customer

Tom Oritt
Tom Oritt
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December 10, 2024

I have an automation rule: "If user who triggered the event is a customer then do X" that executes and does X but the user only has the Product Role of "User (agent)", not "Customer".  The audit log states the If condition succeeded, but it should have failed.  Any ideas?  Thanks.

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Tom Oritt
Tom Oritt
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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December 10, 2024

Never mind.  I figured out the problem.

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