Community resources
Community resources
Community resources
Jira Service Management
-
Hi everyone, I would like to ask for your advice. Currently, I use a plugin to manage 6 cascading fields. Unfortunately, I recently discovered that this plugin does not allow selecting values throu...
-
Does JSM Read-Only profile require licence, does it requires any cost and we need to pay for each read-only profile
-
One week ago, I was able to add customers and there's a specific field under their email address that let me choose what organization do they belong. Currently, that organization field is no longer v...
-
How do I change this so the comment/mention action shows up within the email notification?
-
Is it possible to add the summary to this internal email notification? If so how?
-
How can I add new devices into CMBD without having to fill each field individually? I see no options to "lock" data in a field when adding another asset that is the exactly the same execpt the serial...
-
Hi, We use automation to assign tickets to different queues/teams. When I'm on a ticket, and I back out of it and see a ticket that needs to be triaged, I'll use automation for it. ...
-
Hello, I am curious about some things about JSM. I am new to receiving alerts in both JSM and opsgenie. To my knowledge (my notification settings match with the rest of the team who does get called),...
-
This is a suggestion for the Atlassian Automation team. Currently, the "Assign Work Item" action in Automation allows assignment to "On-Call responder" with a static team selection. It would be extre...
-
It's me again. I have an interesting issue that I cannot seem to track down regarding "moving" tickets from one space to another. When my Clinical Engineering team get a ticket mistakenly inte...
-
We currently have several Jira Service Management portals (for IT, Helpdesk, DPSS, etc.), but my manager would like to consolidate everything into one single platform / portal. I’d like to understan...
-
I am new to Jira Service Management. We have a restricted project and the project owner is automatically assigned the tickets. Our customer only open tickets using email. If a customer emails w...
-
Hi, we are in a process of moving from DC to JSM/JSW and having the following issue. Need to calculate OLA per team in JSM ticket. However, current SLA editor does not allow me to use "...
-
I have created an HR service portal using JSM https://udismita1.atlassian.net/ but unable to find the project now. can anyone help?
-
whenever description or sprint is blank, i would like to send auto notification to assignee or reportee, is there way using automation script?
-
Hello, In other projects, we have the option to record and log times. See screenshot ‘Log work’. Unfortunately, we do not have this option in a new project, and I have not yet found where I can set...
-
I sometimes get Jira tickets that end up with too many attachments - typically caused by repeated email replies from customers that have a bulk of images & links to their online media accounts in...
-
HI We recently migrated to JSM and we want to use a feature that can send notification like Outage to all staff and I came across the "Organizations" in JSM after creating I can't find this un...
-
I'm in the process of implementing the new "Journey" feature. So far, this works as expected for very simple Journeys. Now, we want to create a more complex Journey: a customer starts a new Issue ...
-
Hi Everyone We've been attempting for a few weeks now to get the MS Teams integration up and running to enable our customers to post via teams. Nothing we do seems to work. We've followe...
-
when I click below link ,it takes me to help site. Could you please help me to get the permission to review T6 issue? P70328U704-2 I am CAE int Engineer working on T6 program ,currently ,I need acc...
-
Hello, We have the following global settings set for our customer access: And the JSM space is set to OPEN. But when I send an email to the space, I am getting a response f...
-
I send the last comment via an automation to non jira users, this works fine, but if an attachment is added to the comment, a not useable link to the attachment is added to the email body. Is it poss...
-
Hello, I have a queue set up with 11 service desk members on the team. We recently brought in someone, MM. My issue is that while we are able to successfully assign him tickets and he work on them wi...
-
Hello, I am creating a JSM space that will primarily be used by internal users but also some external users. The majority of requests will be sent via email not portal. I do not want ex...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |