How do I change the default help center?

[Morten Milbak]

When activating Help Center functionality our only current portal was promoted to be the default help center and all service projects are autmatically linked to this default help center. No option to remove the projects. Which causes our Portal to now show content from multiple service projects.

How can we promote another Help Center to be the default?

We create a new Help Center but are not able to promote this to Default.

[Morten Milbak · Accepted solution]

I found a temporary solution. Hiding the portal section in my default help center. This is solution enough for me at the moment until I have my new help center design in place.

[Morten Milbak]

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Wrongly placed response I could not Delete

[Christopher Yen]

Hi @Morten Milbak welcome to the community. In my environment we only use 1 help center so I may be incorrect but I believe you can set your default here

Go to Settings ( ) > Products > Jira Service Management > Configuration 

then click the View all help centers link and from there I believe you can set the default help center

or you can try this URL

*yoursite*.atlassian.net/helpcenter-management

[Morten Milbak]

Hi Christopher,

thank you for your help.

 This is the place I have been trying to change the default. However no option here to do so.

[Christopher Yen]

Hi @Morten Milbak you're right, I'm testing it out in my sandbox and it doesn't seem like they let you change the default help center. I'm guessing the workaround is to swap the layouts/configurations to the default

I did see this section in the documentation that makes me think the default help center is just locked. 

The first help center that comes with your Jira Service Management site is your default help center and it cannot be deleted.

[Morten Milbak]

I found a temporary solution. Hiding the portal section in my default help center. This is solution enough for me at the moment until I have my new help center design in place.