Creating multi-lingual help center/portal with unsupported languages 🤔

Tomislav Tobijas _Koios_
Atlassian Partner
December 10, 2024

Hi everyone,

I was wondering if anyone had any experience with designing a help center/portal(s) with translations to unsupported languages.

Usually, we only had to construct portals that are used by the same nation (e.g. Croatian), but more recently we're starting to expand those projects to support more nations, mostly within Eastern Europe.

 

In this specific case, we're talking about language translations (only the customer-facing side) for the following countries:

  • Croatia
  • Slovenia
  • Serbia
  • Bulgaria
  • Romania (supported)

 

countries.png

I know there are open suggestions such as I18N-3834: Add more European languages but I was just wondering what workarounds have you used to achieve something like this.

Have you created different service projects for each country or is there something else?
I guess, potentially, you could use request type restrictions and then create multiple request types for the same thing, where each one would have its language.

Note that I would like to do this natively without using Marketplace solutions.

Cheers,
Tobi

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