I use linked issues in automation rules. I have created a new linked issue type. I want to change al the issues with linked issue type A into linked issue type B. Is there a way to do that or do I ha...
I created the configuration to import objects from AWS with the software: "insight discovery aws". After finishing the import process I find that the instances of the object types are not loaded int...
Buenas noches presento este problema al momento de agregar un correo en jira y para mi es super delicado porque son todos los proyectos donde me sale este error y necesito vincular.. Les agrad...
Hello, We have a project that migrated from JIRA Server and did not allow for reporters without accounts so we have a custom field with the email of the reporter on every issue. Two questions: Is...
Hello community! We have an approval process already established in JSM that requires two internal approvers for the issue to move to the next step in the workflow. However, it is a new requir...
Hi, How can we view reports per agent to see how much time agent spent, on what ticket during a day? I know that you have different addons, but after contacting 2 top addon's vendors, both ...
How can we create a template so that our users can select it when they are working a ticket and they want to create a new article? Right now it appears that only two default templates are appearing: ...
I am attempting to update an Insight Object attribute using automation, however, get errors: Automation rule: Am I using the wrong syntax? Appreciate any help on this... Thank you!
...nless they use a support form and specify their country (which is only true for around 10% of requests). we can only define requests for the USA by who they are assigned to for handling. But the i...
Hi! I am trying to set automation that when the status of an issue in one project changes, that it should update to the same status in another project. I have followed the instructions that I have f...
Hello, In our organization, all our support mails are routed to JSM Id so the ticket gets generate and hence respective engineer starts working on same. Today we got the case where the ticket was n...
We use the "time to resolution" SLA with a weekday calendar (8:00 - 17:30). Any tickets raised outside these hours (17:31 - 07:59) the SLA clock stops and then starts again once it is in office hours...
Hi, We use the Active Directory Attributes Sync app and the Email this Issue app. Now we would like to show the data of a user entered in a users picker custom field in a mail body. Information su...
If I query e.g. https://bitbucket.base.url/rest/api/1.0/admin/license I will get response where the only thing I can map to in import object mapping is a sub-object "status" (which insight for som...
We've recently set up Confluence and are working to build some KB articles. However, I notice that the Knowledge base field shows all the articles as "related articles". including the Knowledge base ...
Hi team, We are planning to implement Jira service desk. Kindly share the Pricing details for 100 member organization.
Hi Gang, We are currently in the process of lifting from old insight app to the new Jira one. I use Python requests to download a table of objects from a schema and on the old insight app i could j...
Hello We have Insight objects for our customers where we reference different types of other Insight-objects. And we have one special field: Services, where we choose within a dropdown linked to the...
we have an automation rule that must meet 2 requirements for it to work: - Status not in Gesloten - Updated <= -1w I am wondering why the queue is showing tickets with the status "geslo...
Hello! I have Jira SD - Jira Software connection via REST API. Everything was working fine. But suddenly connection failed with this logs: 2021-12-15 11:23:23,373 ERROR [jobs.AbstractCustomSchedul...
When an issue is created I would like to update some Insight object's attributes. I tried a few solutions but every time I got a "No issues were found, stopping the rule" message. BR Petar
Hi, I am using Atlassian software (service management, confluence, bamboo, bitbucket) Is there any plugin for keeping and storing customer's credentials servers? I want to store credentials o...
Hi All, I have a Jira Service Management cluster running at 8.20.2 and the infra is like: 1. Two virtual machines on Azure are serving the application, aka jira service management 2. One virtual m...
Hi, Is there a limit? by instance or project? Thanks
Slack notification always default to 'Medium' as Priority even if the issue was tagged as 'Critical' or 'High'
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