Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Activity calendar/report

Hi,

 

How can we view reports per agent to see how much time agent spent, on what ticket during a day?

I know that you have different addons, but after contacting 2 top addon's vendors, both said there's no integration to Jira's workflow, so agent need to do workflow (In Progress, Waiting for Customer, Resolved, etc.) and separately be adding work time per ticket manually into their addons. But we just need to generate reports/calendars based on the Jira's worflow.

 

Thank you,

Pavlo Mnykh

1 answer

1 vote
Jack Brickey Community Leader Dec 15, 2021

To assess “effort” the user would need to log time spent. If you wish to measure “duration” an issue is in a status the maybe consider an addon like Time in Status.

But I cannot see anything like calendar per agent in that addon.

f.e. we have two agents Joe and Jimmy. I want to see how much time and on what ticket each of them spent during this week.

 

Thank you,

Pavlo Mnykh

Any updates?

 

Thank you,

Pavlo Mnykh

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.21
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,599 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you