we have an automation rule that must meet 2 requirements for it to work:
- Status not in Gesloten
- Updated <= -1w
I am wondering why the queue is showing tickets with the status "gesloten". I use AND in the query (and not OR) and even though I specifically put in the query Status != Gesloten.
Any one ideas on how to fix this rule?
You need to put the two priority conditions within brackets to make it
... and (priority = p2 or priority = p1))
The 'OR' here in your JQL is effectively ignoring some of the conditions before it.
Hope this helps!
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events