we have an automation rule that must meet 2 requirements for it to work:
- Status not in Gesloten
- Updated <= -1w
I am wondering why the queue is showing tickets with the status "gesloten". I use AND in the query (and not OR) and even though I specifically put in the query Status != Gesloten.
Any one ideas on how to fix this rule?
You need to put the two priority conditions within brackets to make it
... and (priority = p2 or priority = p1))
The 'OR' here in your JQL is effectively ignoring some of the conditions before it.
Hope this helps!
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Hi Melle,
You can fix the JQL by using this:
project = KEOIT AND status != Gesloten AND updated <= 1w AND priority IN (P1, P2)
I hope this works for you.
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