Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Set email for reporter without account



We have a project that migrated from JIRA Server and did not allow for reporters without accounts so we have a custom field with the email of the reporter on every issue.

Two questions:

  1. Is there a way to set the reporter as an email of a user without an account? I know you can do this using the customer portal (see below screenshot) but I need to do this retroactively
  2. If so, is there a way to do this in bulk based off this custom reporter_email field?

Screen Shot 2021-12-16 at 10.34.54 AM.png

1 answer

1 vote
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 16, 2021

No, the whole point of an anonymous record is that you do not know who they are.  There's actually nothing to put an email on, because you can't identify them.

Hello, I think I may not have articulated my question correctly. I've inserted a screenshot below of a ticket raised from the anonymous portal for my project. What I'm looking to do is update the reporter field to be an email for a user without a customer account 

Screen Shot 2021-12-16 at 10.34.54 AM.png

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events