Hi! I wonder if its possible to generate different issue keys depending on the type of the ticket. For example a change request should have a different key than an incident. Is this possible? ...
I am just reviewing our licence spend, and wanting to confirm if an agent needs a confluence licence to be able to create & edit knowledgebase articles only.
Hellow, after change status on some one task, i have crash screen where i can see that log file, or other log files i checked Audit Log but i can`t find anything what me need ...
How to enable Fixed Version and Found-in Version in a project
This came up as part of a project scope meeting with the key stakeholders. Obviously, the simple thing to do is to initiate a culture change that the agents don't write anything they wouldn't want ev...
Hi there, can someone help with fixing this issue: Service desk is not allowing me to create care issues even though I have all the access. Refer to the screenshot below:
Hi, I was connected JIRA API in PowerBI desktop. And I have found my custom field name in JIRA API and expanding the field I got list and expanding the list I got record and expanding the record I g...
Hi Team, I am using the JIRA Service Desk Server and I am asked to use the OAuth for the Incoming mail handler. Which version of JSM(D) I should be using to enable this feature? Thanks, Suhas
In jira service management, when I import data from csv file, 50% of the data loss is happening any solution for this? But when I'm importing data from a csv file, I have the mapping option ...
I can't upload files to JIRA since when and I get the following message. File "xxxx" was not uploaded An internal error has occurred. Please contact your administrator. How can I s...
Hi. We have set up a large number of users for a client under a new customer profile, but it would appear that a lot of users did not click the link in time and so it has now expired. Is there a way ...
Jql query for all the Isuuses Issue Status != Resolved, Decllined, Closed
Hi, I'm using Jira automation to insert a message to the customer after an issue is considered done. The syntax is: This issue is now in DONE status and the content of the Resolution fie...
Hi, We have a webhook integration to another service desk system Remote user writes a comment in their service desk system Their system send us that comment through the API a...
For some reason, the approvals option is only showing sometimes on Jira Service Management Cloud in the workflows editor. I've tried across Firefox, Safari, and Chrome but the option will on...
Is it possible to have the user select a service when filling out a custom form in JSM? I want the user to select the system and then for the workflow have the approval routed to the system approvers.
Good day community, I request a suggestion, for one of an application to send NPS surveys to customers where the questions sent can be editable, as well as the mail that is sent and most importantly,...
Hi, Any idea why the resolution of a ticket is automatically triggered to completed when an agent edits a ticket and adds a component that is not part of JIRA request template? This is ...
...ssue.customfield_10285)}} equals true For reference, this is what I used for the working automation: {{now.isAfter(issue.Planned Start)}}
Hello, Our HR dept. submits tickets to our service desk via email that should be assigned an issue type of Service Request. These emails will always have Staff Change in the subject line. How can p...
I have the following structure in my project: Epic > Story > Technical Task Currently I can display the Epic > Story on my roadmap plan, but I cannot display the Technical Task level and I'...
When a ticket is Waiting for approval, all the Approvers can access the ticket, however, after its approval, only customers involved should have access to it (Reporter/ Request Participants or member...
Hi Community. Our group is looking to establish reporting around Portal Adoption at our company. We are currently on Jira Service Management Cloud using JSM Portal Only Users for our customers...
I would like to be able to parse the content (more specifically the attached JSON) of an email sent in order to create a ticket for each keys in the JSON for example. Is creating an app from s...
I am trying to create a log of any change made to Jira tickets on Google Spreadsheets. How can I add a new row in Google Spreadsheets when a ticket updates rather than overwriting the value of the e...
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