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Service desk not allowing me to create care issues even though I have all the access

Hi there, can someone help with fixing this issue: Service desk is not allowing me to create care issues even though I have all the access.

Refer to the screenshot below:

Screenshot 2022-08-23 at 12.19.01.png

1 answer

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Answer accepted
Mark Segall Community Leader Aug 23, 2022

Hi @Buhle Mnguni and welcome to the community!

Typically you'll raise a request via the portal with JSM.  In order to use the Create issue function, your account will need a JSM license and your account will need to be a member of the Service Desk Team role on the project itself.

Try raising the request through this link:

Hi @Mark Segall ,

Thanks for the response and direction. I'll have to check again whether my license and account is a member on the Service Desk Project (which I 99% think it is). I've now logged the issue on the recommended portal as well 👍🏽.

Like Mark Segall likes this

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