Hi, for example, when there's a new ticket in the unassigned issues with a certain subject like "new coworker ...", I would be happy to receive a personal email notification. And not one going to al...
Hi, Im searching for the best solution on how our customers can escalate a request in the portal to us. Case: We have several customers that have lots of suppliers and consultants, we w...
I would like to know if I can create different portals for one service desk
Hello! We have a Service Management project for managing internal Localisation requests in our company. One ticket received on the Service Management project might have 10 different l...
For any team in Jira Service Management Queues are the mission control for the project. As an Agent this is where you categorise effort, make prioritisations decisions, and launch into action. As t...
I have the following issue. I'm trying to display a notice on the creation page of a case in the customer portal. I try this with a Scriptrunner web panel <code> import com.atlassian.jira...
Hey, I'm trying to work with WhatsApp Connector for Jira (Twilio) extension but it doesn't work. I went over the guides they mentioned in their documentation but still not be able to get a tic...
Hi there, I have a field called 'Responsible Team'. This is an insight object as for some particular software requests it is populated via an automation. There is a request though that for pa...
Hello team! I hope you are well, I am currently working on an issue assignment automation using the following documentation https://www.atlassian.com/agile/tutorials/how-to-automatically-assign-issu...
EDIT: Figured it out, was related to our SQL server updating in combination with JRE 11 that uses encryption by default. In dbconfig.xml we added ";encrypt=false" to the end of our database URL to fo...
Hello We actual run a migration test to a sandbox and it seems that the migrations assistent hangs up. Since hours there is nothing going on just the message that something is working in the...
Hi, I'm wondering how to show the attachment section in Jira Service Managent's customer portal view. Sometimes there can be quite a lot of comments and it's hard to search for certain attachment....
Hi everybody! I'm trying to reach the following: A customer ist creating an issue via portal. We want to forward some of this issues per mail to external partners. This partner should receive a mai...
Hello everybody, I am trying to activate somehow the Original Estimate field under the Time Tracking and apparently i am unable to do so. The only workaround i could find is that when i am logging ...
Hi, I need an add-on to be able to show my Active Directory profile data for my users and reporters. I found this add-on User Profiles for Jira... but I can't figure out how to get it to work ...
Cheers How to assign sla depending on the user who makes the request?
Hi, I cannot find a way to make Priority field editable for the customer. Customer can create a ticket and choose Priority, but it cannot be changed afterwards by the customer. Is this possible...
Buenos días Estimados. Acudo a su valioso apoyo para recibir una orientación o ejemplo de como exportar todos los billings o worklogs de Jira Service Management (Cloud) en un determina...
Hey community! Is there an option to create/modify SLA in Jira SM using API? I am researching an option, because we want to avoid human errors during routine operations. EG, when adding a new ...
We have request type and multiple domain customers and from that I have a request type which is specific to one domain customer. So, Now I want to restrict that request type to be hidden to all of th...
Hi, I'm Ruzan and I need your help. Our customers can send us e-mail, which automatically becomes a ticket. We want to switch off this function and direct the customers to use Atlassian platform. ...
We have a simple script that updates the Organizations field using a WEB HTTP POST to the API from ScriptRunner. Looking for a way to prevent this update from firing Listeners. Can do t...
I have a custom field of type Date Time Picker, called Maintenance Date. This field is nothing more than the date of a scheduled maintenance. I wanted to create an automation so that a reminder email...
Can we have a field in edit/view screen and request type form with edit access limited or restricted to people who have access to Jira Service Desk but it should not allow an customer to edit it once...
Hi Really hope someone can help, I've managed to get the first part of the condition to work (as passed in the audit log) but for some reason its not assigning to the specific user? I...
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