I'm trying to work with WhatsApp Connector for Jira (Twilio) extension but it doesn't work.
I went over the guides they mentioned in their documentation but still not be able to get a ticket when someone send the business number a message.
Can anyone help me with that? screen share will be perfect if it's possible
Hope all is well. I cant help you with Whatsapp connector, but I can help you with OmniChat for Jira which integrates whatsapp or sms into Jira.
The marketplace app Omnichat for Jira Service Management is the answer https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management
It provides SMS and WhatsApp integration
It is also powered by the biggest API global leader Infobip.
Atlassian recently released a Success Story on Infobip https://www.atlassian.com/customers/infobip
Yes what you have mentioned is the use case that OmniChat fits. A whatsapp number is provided to your clients and they can reach you via that number and a ticket is created wihin Jira, please see below
If you would like I can help you as I can show you a demo of OmniChat.
If you like you can send me an email firstname.lastname@example.org :)