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I couldn't connect WhatsApp Connector for Jira (Twilio) to get tickets

Hey,

I'm trying to work with WhatsApp Connector for Jira (Twilio) extension but it doesn't work.

I went over the guides they mentioned in their documentation but still not be able to get a ticket when someone send the business number a message.

 

Can anyone help me with that? screen share will be perfect if it's possible 

 

Regards,

Laham

3 answers

0 votes

Hello,

Hope you are fine just check out the Hawa whatsapp  for best and advanced features. 

thanks

Regards 

Andova 

Hi Muhamad,

 

Hope all is well.  I cant help you with Whatsapp connector, but I can help you with OmniChat for Jira which integrates whatsapp or sms into Jira.

The marketplace app Omnichat for Jira Service Management  is the answer https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

 

It provides SMS and WhatsApp integration

It is also powered by the biggest API global leader Infobip.

Atlassian recently released a Success Story on Infobip https://www.atlassian.com/customers/infobip

@Malina Bičvić , thanks for your reply, I'm trying to find a solution where I don't need to use a code, what I need is to provide my customers a WhatsApp number where they can reach us to support them, and once they send a message, a ticket should be opened in the JSM 

Like Malina Bičvić likes this

Yes what you have mentioned is the use case that OmniChat fits.  A whatsapp number is provided to your clients and they can reach you via that number and a ticket is created wihin Jira, please see below

If you would like I can help you as I can show you a demo of OmniChat.  

If you like you can send me an email malina.bicvic@veniture.hr :)

Thanks @Malina Bičvić , I'll contact you via email

Like Malina Bičvić likes this
0 votes
Tansu Akdeniz Community Leader Aug 08, 2022

Hi @Muhamad Laham 

It could be better to reach Vendor by creating a support ticket with detailed info.

@Tansu Akdeniz , they aren't reponding 

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