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I couldn't connect WhatsApp Connector for Jira (Twilio) to get tickets


I'm trying to work with WhatsApp Connector for Jira (Twilio) extension but it doesn't work.

I went over the guides they mentioned in their documentation but still not be able to get a ticket when someone send the business number a message.


Can anyone help me with that? screen share will be perfect if it's possible 




3 answers

0 votes


Hope you are fine just check out the Hawa whatsapp  for best and advanced features. 




Hi Muhamad,


Hope all is well.  I cant help you with Whatsapp connector, but I can help you with OmniChat for Jira which integrates whatsapp or sms into Jira.

The marketplace app Omnichat for Jira Service Management  is the answer


It provides SMS and WhatsApp integration

It is also powered by the biggest API global leader Infobip.

Atlassian recently released a Success Story on Infobip

@Malina Bičvić , thanks for your reply, I'm trying to find a solution where I don't need to use a code, what I need is to provide my customers a WhatsApp number where they can reach us to support them, and once they send a message, a ticket should be opened in the JSM 

Like Malina Bičvić likes this

Yes what you have mentioned is the use case that OmniChat fits.  A whatsapp number is provided to your clients and they can reach you via that number and a ticket is created wihin Jira, please see below

If you would like I can help you as I can show you a demo of OmniChat.  

If you like you can send me an email :)

Thanks @Malina Bičvić , I'll contact you via email

Like Malina Bičvić likes this
0 votes
Tansu Akdeniz Community Leader Aug 08, 2022

Hi @Muhamad Laham 

It could be better to reach Vendor by creating a support ticket with detailed info.

@Tansu Akdeniz , they aren't reponding 

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