Hi, I'm Ruzan and I need your help.
Our customers can send us e-mail, which automatically becomes a ticket.
We want to switch off this function and direct the customers to use Atlassian platform.
Probably I should "Disable all email requests".
I would like to know if it will reflect to emails which customers receive as an answer to their tickets?
Thanks in advance.
Thank you for your response, Kian @Kian Stack Mumo Systems .
This need arose because most of our clients work by email and when a new participant is added to the ticket and comment is added, he/she doesn't see the previous comments and content of the ticket.
May be there exist another solution, which I don't know: for example, content of whole ticket can be sent to the email?
Thanks and regards