Really hope someone can help, I've managed to get the first part of the condition to work (as passed in the audit log) but for some reason its not assigning to the specific user?
I'm also unable to work out what smart value is used for the assignee, as i want to add to the log to check what its doing....
Screen print below.
I think you need to add an "Else" block in your condition. From what I understand from your current rule, if a "I would like to discuss a service issue" request is created, then:
If you added an "Else" block, it would make your rule works like this:
Hope this helps!