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I cannot find a way to make Priority field editable for the customer. Customer can create a ticket and choose Priority, but it cannot be changed afterwards by the customer.
Is this possible to achieve?
Here's the customer view:
I've already noticed that you mentioned our app - Feature Bundle for Jira Service Management. Thank you!
Out of the box, it is not possible for customers to edit his/her reported issue after it is created. All they can do (in general) is by adding his/her comments.
You can implement Forms into your Request Type UI, where from there, you can configure it for customers to edit his/her Forms - https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/
Here is a quick video from Atlassian on reopening a Form for EDIT - https://www.youtube.com/watch?v=tb7pnGlWzJY
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Did I get this correct?
Can the Forms be editable all the time or does the Service Agent need to reopen the Form everytime customer wants to change something?