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How to show attachment section in Jira Service Management?


I'm wondering how to show the attachment section in Jira Service Managent's customer portal view. Sometimes there can be quite a lot of comments and it's hard to search for certain attachment.

If a customer adds attachments, the attachments are shown as comments.jira_customer_view_no_attachment_section_2.png

In Service Agent view there's an attachment section.

How can the attachment section be configured to be shown in customer view also?

1 answer

1 accepted

1 vote
Answer accepted

@Juho Itä -

Unfortunately, it is not possible at this time out of the box.  Here is an enhancement request in Atlassian's queue -

You may want to take a look at this add-on - functionality.  I don't know if it is offered in the CLOUD env yet.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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