Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,735
Community Members
 
Community Events
168
Community Groups

How to show attachment section in Jira Service Management?

Hi,

I'm wondering how to show the attachment section in Jira Service Managent's customer portal view. Sometimes there can be quite a lot of comments and it's hard to search for certain attachment.

If a customer adds attachments, the attachments are shown as comments.jira_customer_view_no_attachment_section_2.png

In Service Agent view there's an attachment section.
jira_agent_view_attachment_section.png


How can the attachment section be configured to be shown in customer view also?

1 answer

1 accepted

1 vote
Answer accepted

@Juho Itä -

Unfortunately, it is not possible at this time out of the box.  Here is an enhancement request in Atlassian's queue - https://jira.atlassian.com/browse/JSDCLOUD-4646.

You may want to take a look at this add-on - https://deviniti.com/support/addon/server/extension/latest/show-attachments/ functionality.  I don't know if it is offered in the CLOUD env yet.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events