SLA according to user

[Jhael Gomez]

Cheers

How to assign sla depending on the user who makes the request?

[Tansu Akdeniz · Accepted solution]

Hi @Jhael Gomez 

SLA's are based on JQL. Simply give target times for reporters. Ex; reporter = userA.

[Jhael Gomez]

Thank You !!!!

[Tansu Akdeniz]

You are welcome!!

[Brant Schroeder]

@Jhael Gomez like @Tansu Akdeniz said you can use JQL in the goal sections to set the time.  Here is some documentation to help you out:

• https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/ 
• https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-sla-goals/