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SLA according to user

Jhael Gomez
Jhael Gomez Aug 08, 2022

Cheers

How to assign sla depending on the user who makes the request?

 

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Tansu Akdeniz
Tansu Akdeniz
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Aug 08, 2022 • edited

Hi @Jhael Gomez 

SLA's are based on JQL. Simply give target times for reporters. Ex; reporter = userA.

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Jhael Gomez
Jhael Gomez Aug 09, 2022

Thank You !!!!

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Tansu Akdeniz
Tansu Akdeniz
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Aug 09, 2022

You are welcome!!

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Brant Schroeder
Brant Schroeder
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Aug 08, 2022

@Jhael Gomez like @Tansu Akdeniz said you can use JQL in the goal sections to set the time.  Here is some documentation to help you out:

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