Hi, We have a customer who uses ZenDesk, and the email provided to us is support@email.com (which is the email registered in Jira to which new tickets are sent when created in Jira), their ZenDesk t...
Buenos días: Cuando creo un campo del tipo insight, en el portal de ayuda al cargar la solicitud y rellenarla con los datos que necesito lo hace bien, pero al recargarse la solicitud para most...
Portal is Open, how can I lock down so only specific people can submit a certain Request Type? This project is open to the entire Division of our company, yet there are certain Request Types that ar...
I do not succeed in realizing the following use case: 1) Import Objects from CSV => ok first time 2) Edit CSV with a) Objects removed b) Object attributes updated Expected result: - For the ob...
Hola Cuando un usuario crea un ticket, recibe un mail confirmando que su ticket ha sido creado y que será gestionado. Tengo dos preguntas: Este mail, el cuerpo del mail, se puede configurar...
Hi We are using the JIRA asset database and wanting to use the QR codes it generates to label our equipment - what is the best printer to be used for this function. Thanks
Hi I am trying to Edit a field through Automation using JSON on a custom field. I would like to set the Cusom field Company with the value of Abcde { "fields": { "Company": { "value": "Abcde" ...
I am Jerry from Troopr product team. We are building Slack apps for Jira Software, Jira Service Management and Confluence. I'd be happy to discuss feature ideas for our app that would be most benefic...
Hi, We have an Insight Object Schema containing all the applications that we sell, that are installed at the customer site. On the issue view all linked applications are presented (so when cu...
Hi folks, For Onboarding HR created in their Service project "HR" an issue via a form. So far so good Whenever the Form in "HR" is transmitted, an automation rule in "HR" is fired and creates some ...
I would like add more column in our project.
Hi. Please help to set up columns on the user portal.
Hi, We receive several tickets for the same APM (a product that we have). I am wondering how to automatically combine several open tickets into one (avoiding duplicates and optimizing work). ...
Hi, JSM-Data Center. is there a way to extract the values in the custom field in the excel sheet? Thanks
Hello, does anyone know how to separate the information in the self-service portal? So that company "A" does not see information about companies "B" For example - The Virtual Machine order form is...
Hi all, We recently launched a new feature that allows you to change the workflow (or issue type) of a request type. How does it work? This feature lets you change the underlying co...
In the battle between Jira Service Management and ServiceNow, I don't really find any feature in ServiceNow not available in JSM. 🥊 JSM is better in pricing 🥊 JSM includes general ITSM ...
I created a template to display the required info; but i am not able to add variables it is giving error. Once a variable is added it is giving the error [object Object]. I have attached the requir...
When clicking on a remote link (e.g. confluence page) from the JiraService Management dashboard a double quote (") is added to the link resulting in "Page not Found".
Hi All, So, I want to put a field named "Configuration Item" which is filled with the data from the insight object in my request type (services), and these data I want to get from AWS. So, I need to...
Hi Jira Friends! I created a customer portal for our JSM instance, and am using dynamic customer form extension plug-in to build/submit a form which is tied to a request type and issue type ...
My JSM cases often have several attachments, and some are drafts of the same document. When we are ready to send the case to the approver, what is the best practice to point them at the correct attac...
Hello! I'm trying to set up an automation rule for service request, where a pre-defined article from our knowledge base is e-mailed to the user after specific service requests. Kind of like: "I...
How can I make jira do not send e-mails to watchers, I acidentally add me as watcher in more than 18,000 itens.
Hello Community, We need a way to track SLA breaches per team, per assignee as a KPI is this achievable on JSM? The requirement is to track SLA breaches per team, currently, we cannot vi...
User | Count |
---|---|
25 | |
18 | |
17 | |
11 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
10m ago | ||
2 hours ago | ||
5 hours ago | ||
6 hours ago | ||
yesterday |