Why are issues not showing in queue for jira service desk project?

[Conor Finch]

Hi Jira Friends!

I created a customer portal for our JSM instance, and am using dynamic customer form extension plug-in to build/submit a form which is tied to a request type and issue type within our JSM Project.  I can submit the form via the portal, and I see that the correct issue and issue type is created and logged with the correct information, but when I look at the queue in the linked JIRA project, I do not see the issues. 

I can search the issue and click the link once the request is submitted, and it takes me to the ticket as expected, but I would like to see it in the queue. 

I've set the queue settings to show ALL requests of any type, status, assigned or unassigned, however I cannot get it to show. 

I am set up as an admin and a user on the project.

Does anyone know why I would not be able to see the issues created in queue?  

[Sam Nadarajan · Accepted solution]

Hello @Conor Finch , welcome to the Community!

What is the JQL for the All Open queue?

[Conor Finch]

Hi Samuel, this is what the JQL shows:

assignee = currentUser() AND resolution = Unresolved ORDER BY "Time to resolution" ASC

[Conor Finch]

@Sam Nadarajan Thank you for pointing me to this! I have never used the JQL feature (didn't even know what it meant) but now I removed that logic, and the issues are appearing.... thank you for answering this for me!

[Sam Nadarajan]

No problem!