Where does the data pull in from when using one of this fields in the Linked Jira Field section The information is outdated and I'm trying to update it.
Hello community, I have followed the guide provided for the math operations in object automation and i have a strange issue: I am using the below smart values and the math operator to calcu...
If a Jira Service Desk agent uses the create button within Jira the customer gets set up as "Agent raised this request via Jira". When we use the reply to customer the agent gets the email not the cu...
Dear community! How do you think, what happens to customers after domain verification? We have users with license with domain test.com and customers without licence also with domain test.com After...
Hello, Not sure if i did it right, but when i enter 2 worklogs in 1 ticket (example 1 hour last week and 1 hour current week) and if i just want to extract in a graph only sum on current worklog, it...
Our organization is going to be moving internal (ONLY) ticketing for all ITIL/ITSM related issues (Incident, Problem and Change) from JIRA to JSM. The resolution field is a common field out of ...
Hello, we are using the HubSpot CRM for Jira and users can send the request to a specific project which will be created in Jira and work fine even if the comments will be sent back to Hubspot....
I spent pretty much the entire day trying to get this to work, but the information I find is all over the place, and nothing seems to work. What I want to achieve is quite simple: - I have a cust...
Hi I have a service request withe approval. In thus issue type all user can create issue and after that need their managers approvement. I have information of user's managers in Active Direc...
Hi, I would like to import a csv with old cases made with another tool BEFORE the go-live. I have defined the agents but no customers (or reporters). Will JIRA accept this? So for examp...
Is there some way of automating setting the security level on a issue, based on the assignee. Based on my understanding (I'm fairly new still), one needs to set the security level manually, when assi...
Hello community Does anyone know when they will enable the attachment action for Jira Services Management forms?
Hi All, In a automation, I want to send a email to a technical team, when subtask are created. Basicly, a user open a ticket (Service Request) for an onboarding, a automation created 5 subtask...
We intend to move some of HRs processes into JSM, including the on-/offboarding. I would like to show my thought process of how i intend to do the implementation and was hoping for some feedback Th...
Hello everyone, I have a special question. My link of app jira service management is visible as https://test-guava.atlassian.net/ and i found section when as i got, i can rename my visi...
Our customer is facing issue when creating request type from the help center to report bugs related to our mobile App. This is a request type we created to differentiate bugs reporting fro our differ...
I have a built a full fledged change management workflow with approval cycle etc. I have incorporated a lot of new screens to be used during each phase of this workflow with custom fields. ...
Hi, I've in my system 3 accounts set as "administrator". My personal account has all the features allowed. Accounts 2 and 3 (assigned to my collegues) seems to have different functions. Exa...
Hello Everyone, I'm in need of someone's help here please? So, I'm new to the administration on the server side and I'm in a situation where I need to renew the SSL certificates in coming 2 days as...
Hey Atlassian Community, At the company I work for, we're heavily using Jira Service Management for customer support. However, our support team has been complaining about slow response times for qui...
Hi, I have created group name is GalaxE Prod Support Group Members of this team should only receive the email from JIRA "no-reply@automation.atlassian.com", If the ticket is created by any members ...
How to find the required request / application by date
Hi, I've migrated our service desk project from Mantis to JSM. The system consists of a JSM instance on the Cloud and a Jira server instance connected vai Exalate. Now we are facing some troubles ...
Hello, How can I export all projects with all their data (insights, tickets, CMDB) in one single csv extract document in Jira Service Desk 4.13 / Jira Core 8.13 ?
I am creating new Structure. I have add the folowing Automation: Add sub-task Add tsks from Epic Remove Inserted|Extended Duplicates Group by Epic Insert issues: JQL And as a result I g...
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