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Assist in Teams does not connect properly?

Kira Linnig
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May 16, 2024

I've been trying to set up the Assist App in Microsoft Teams for a few days.

I can't get it to work.

Assist has all the permissions needed and is available among the Teams Apps, but when I'm adding it to a team, Teams opens the correct channel but no "welcome" messages are send by Assist.

I'm using the new Teams-Client.

I've already tried the same prcedure with the new Web-Client and the old Dektop-Client, but it's alsways the same outcome.

My Browsers (Chrome, Edge, Firefox) won't let me use the old Web-Client.

Does anybody know what I'm doing wrong or what I'm missing?

1 answer

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Patrick Spitzer
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June 21, 2024

Seeing the same issue in our instance as well. Even tried removing it and adding it back in Teams and SMS.

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