Members of this team should only receive the email from JIRA "no-reply@automation.atlassian.com", If

[Sreenadh]

Hi,

I have created group name is GalaxE Prod Support Group

Members of this team should only receive the email from JIRA "no-reply@automation.atlassian.com", If the ticket is created by any members from this group "GalaxE Prod Support Group".

is this possible in JSM if yes please help me out on the same.

Thanks,

[Guruprasad Shenoy]

Hi @Sreenadh ,

you can achieve this by using automation 

create an automation rule that when an item is created and person who created that item belongs to  GalaxE Prod Support Group  then sends an email 

adding the images for your reference 

in criteria u can add  GalaxE Prod Support Group

Hope this helps :-)

-Guru

[Sreenadh]

Hi @Guruprasad Shenoy 

I did not see the Initiator is in administrators  activity on the Automation rule.

Please help me out on the steps to create the Automation rule.

Thanks,

[Guruprasad Shenoy]

Hi @Sreenadh ,

while creating the automation this are the option you need to select following things 

step 1 : for Trigger select issue created option

step 2 : then add new condition 

step 3: select User Condition 

step 4: configure the below field as mentioned in the below image for criteria you will get an option to select group  GalaxE Prod Support Group 

step 5 : select send email as action item