IT support centre, My requests, Filter requests, Search by date

[ykovalevskyi]

How to find the required request / application by date 

[Dave Mathijs]

Hi @ykovalevskyi 

Your screenshot doesn't show any relevant information.

In the Requests overview on the customer portal, you cannot sort requests by date, only by Reference (issue key) or Requester. The reference (issue key) is sorted on creation date.

You can filter by Request type.

[ykovalevskyi]

You say about sort tickets. But I need to choose tickets by some parametrs if I have access only to customer portal. How I can do that?

[ykovalevskyi]

[Dave Mathijs]

Your screenshot indicates that a third-party app had been installed for the customer portal.

Is that My Requests Extension for Jira Service Management?

[Kate Pawlak [Appsvio]]

Hi @ykovalevskyi ,

I see that you use Refined for Jira. Please raise a ticket on their customer portal: https://help.refined.com/ I'm sure that they'll help you :)

Best regards,

Kate

[ykovalevskyi]

Thanks. Ok

[Dave Mathijs]

Well noticed @Kate Pawlak [Appsvio] , thanks!