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How do I get all Jira notifications as a reporter? I don't receieve any updates?

Joseph Marafioti
I'm New Here
I'm New Here
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June 5, 2024

As a reporter I should get all updates to that ticket, but I don't receive any even though my notification settings seem are all selected.

To add and confirm:

- I do receive notifications via email if I have a comment with my name tagged in it

- and there's nothing that appears in my spam folder

Jotra.png 

 

2 answers

1 vote
YY Brother
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2024

Hi @Joseph Marafioti 

Welcome to our Community.

It seems you're using JSM. In JSM, the reporter is taken as a customer. There's a customer notification configuration in JSM Project Setting, which will tell you what events/scenarios will notify the customer/reporter.

Hope it helps & Thanks

YY哥

0 votes
Igor Stojkovic
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 3, 2024

Hey Joseph,

Please check the documentation regarding setup of notifications for JSM:

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/ 

Regards,

Igor

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