Limit Custom Fields to sub-category under Request Types

[Tracie Keane]

I have created custom fields to aid in proper ticket creation for onboarding employees.

Onboarding employees is a sub-category of Service Requests. When i apply these fields, they appear in all service requests and not just in the onboarding employees form.

Is there a way to limit these to just this subcategory?

[Jack Brickey]

Hi @Tracie Keane , welcome to the Community.

Just to get some terminology and concepts out of the way first as it might help in this discussion.

• ITSM Work categories are use to categorize issues. Read more here - how-categories-work-in-it-service-management-projects 
• issues are associated to Categories by Request types. Read more here - assign-request-types-to-an-it-service-management-category 
• Request types are associated to Issue types

you control what is displayed on screens under project settings > request types.

i hope this helps. Please let me know if this all makes sense or not.

[Tracie Keane]

So what i have is:

Onboard Employee - which is one type of request type.
When i create these custom fields, there is only the option to assign them to all request types and not just the one for onboard employees

[Jack Brickey]

So custom fields are associated to Issue types not request types. However, you can change what is displayed under project settings > request types for the Request form and Issue view. Let me ask though, I wonder if it might be better to use the Forms feature for your on boarding. Do you really need all of these fields to be custom fields? to answer that you need to ask yourself whether you will use them in things like automation or JQL, queries, dashboards, etc.