Project not sending Issue Created notification to Reporter

[Chris Banks]

Hi, I'm having the problem that one particular project is not sending out Issue Created notifications to Reporters who log new Issues. The associated Notification Scheme is set send Issue Created emails to Reporters and Current Assignees, so I don't know why it isn't working.

I saw someone post a similar question, but I think this is different, as theirs related to the Issue Type not being set in new issues, however for this one, the project has a custom Issue Type that they should all get created as.

In case it could affect things, it is quite a locked-down project, with only 'Responsible Persons', 'Project Team Members', and 'Current Assignees' able to browse, so ordinary users can't see their issues listed. Getting the notifications working would help people know that their issues had been successfully created.

[Chris Banks · Accepted solution]

Resubmitted this question here:
https://community.atlassian.com/t5/Jira-questions/Project-not-sending-Issue-Created-notification-to-Reporter-Admin/qaq-p/1012918#M324714

so that it appears under the correct product.

[Chris Banks]

That looks useful, but I'm not sure how to get to that screen

When I go the Project Settings page, what I can see is this:

There are no options that look quite like your screenshots. As you can see, Issue Created is set to notify "Reporter".

[Payne]

You tagged this question as Jira Service Desk, but your screenshot looks like a core or software project, rather than a service desk project; if that's the case, then disregard my guidance.

[Chris Banks]

Ah, sorry, must have put in that tag by accident. It's a server-based implementation of JIRA Project Management Software v7.3.8. What would be the correct tag for that?

[Payne]

Is the Request Created notification enabled in the Customer Notifications area of your project configuration?

[Chris Banks]

Further info - I've confirmed that the project is successfully sending email notifications to project members when they get assigned issues.