Jira priority icon does not appear after upgrade to 7.8.1

[Collin Watkins]

I updated to version 4.0 this morning and my priority icons are messed up. When I try to update them to the new ones, the Priority setting keeps changing back to the old .svg file when I select the new .png files.

[Andy Heinzer]

Hi Collin,

Before you did this upgrade of Jira/Service Desk had you by chance customized your priority icons manually?   By that I mean, did you try to change the default filenames with your own customized files?

I ask because I came across another user that did this in an older version of Jira, and then upgraded beyond Jira 7.8.x / JSD 3.10.x.  Those version numbers are significant for Service Desk because starting with 3.10.x Service desk started to allow you to create custom priorities on a per project basis.

Previously Jira didn't have a means to customize these in the application.  Instead if you replaced the existing icons you could end up in the situation I think you are in now.  Check out this related thread in https://community.atlassian.com/t5/Jira-Software-questions/Priority-image-not-updating-in-JIRA-7-13-from-svg-to-png/qaq-p/1001676

In that case we found a way to work past this by giving your custom icons different  names from the default names of high.png, low.png, medium.png, etc, and then selecting your on priority icons which you can upload to your $JIRAINSTALL/atlassian-jira/images/icons/

I hope this helps.

Andy

[Collin Watkins]

JIRA won't even show me those other icons. I can see them in the Terminal if I open up the directory but in JIRA SD they don't even show up as options I can select:

[root@jira priorities]# pwd
/opt/atlassian/jira/atlassian-jira/images/icons/priorities
[root@jira priorities]# ls -al
total 140
drwxr-xr-x. 2 root root 4096 Feb 25 11:11 .
drwxr-xr-x. 11 root root 12288 Feb 12 10:11 ..
-rwxrwxrwx. 1 root root 361 Feb 9 08:31 blocker.png
-rwxrwxrwx. 1 root root 623 Feb 12 10:10 blocker.svg
-rwxrwxrwx. 1 root root 361 Feb 25 11:10 b.png
-rwxrwxrwx. 1 root root 425 Feb 25 11:10 c.png
-rwxrwxrwx. 1 root root 425 Feb 9 08:31 critical.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 critical.svg
-rwxrwxrwx. 1 root root 468 Feb 25 11:10 h1.png
-rwxrwxrwx. 1 root root 288 Feb 25 11:10 h2.png
-rwxrwxrwx. 1 root root 468 Feb 9 08:31 highest.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 highest.svg
-rwxrwxrwx. 1 root root 288 Feb 9 08:31 high.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 high.svg
-rwxrwxrwx. 1 root root 259 Feb 25 11:10 l2.png
-rwxrwxrwx. 1 root root 440 Feb 9 08:31 lowest.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 lowest.svg
-rwxrwxrwx. 1 root root 259 Feb 9 08:31 low.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 low.svg
-rwxrwxrwx. 1 root root 440 Feb 25 11:10 l.png
-rwxrwxrwx. 1 root root 625 Feb 9 08:31 major.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 major.svg
-rwxrwxrwx. 1 root root 625 Feb 25 11:10 maj.png
-rwxrwxrwx. 1 root root 130 Feb 9 08:31 medium.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 medium.svg
-rwxrwxrwx. 1 root root 130 Feb 25 11:10 med.png
-rwxrwxrwx. 1 root root 625 Feb 9 08:31 minor.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 minor.svg
-rwxrwxrwx. 1 root root 625 Feb 25 11:10 min.png
-rwxrwxrwx. 1 root root 388 Feb 9 08:31 trivial.png
-rwxrwxrwx. 1 root root 516 Feb 12 10:10 trivial.svg
-rwxrwxrwx. 1 root root 388 Feb 25 11:11 triv.png

Also, everytime I set it to trivial.png, JIRA keeps setting it back to trivial.svg ?

Very odd....

Any ideas?

[Andy Heinzer]

Don't use the same filenames as the default files.   Jira is using a different behavior when selecting files with the same name as the default icons.

If you change your filenames to any different unique filename, such as trivial2.png and then use the Priority edit /secure/admin/ViewPriorities.jspa

Instead of clicking the example you see there, enter in the path name in the bottom box to be

/images/icons/trivial2.png

or

/images/icons/priorities/trivial2.png

depending on where you save your file.  Screenshot for example of what I am suggesting here:

This way Jira can still use the file you specify.   The default priorities ship with both a png and a svg version.  Jira isn't expecting you to change the actual default files that it ships with.   Instead you are expected to supply your own files if you want to customize priorities in versions of Jira 7.7 or higher.

I understand this is probably confusing, because you were probably able to customize these icons in older versions of Jira by replacing the files that Jira shipped with.

[Jay Zadey]

@Andy Heinzer What about getting these icons for a JIRA cloud instance?

I don't see this new list of icons, instead I see the old one.

[Andy Heinzer]

Hi Jay,

Jira server implemented the ability to have priorities on a per project basis starting with Jira 7.6 as noted in JRASERVER-3821.  Jira Cloud has a corresponding request in JRACLOUD-3821.  However that Cloud one has not been implemented at this time.  It is likely this would need to happen for Jira Cloud in order to have the same kind of interface that Jira Server has today.

I'd recommend watching that issue for updates on this in Cloud.