JSD Shared mailbox mail added as request participants?

[Pedro Santos]

Trying to use a exchange shared mailbox mail with JSD.

Sending a mail to the project mailbox with the group mail as Cc I was expecting that the members of that group would be added ad participants.

The result is that only one participant from that group is added.

Does JSD only reads the first one?

Can this be accomplished?

Thanks

[Jack Brickey]

JSD has no way of decoding the group list. JSD sees the email as a single user assuming the group email is in fact a user configured in the system. I'm actually perplexed that that you are conveying that one of the members is added. This doesn't make sense to me.

[Pedro Santos]

Hi Jack,

Sorry, it's a shared mailbox (I've just corrected the question)