Community resources
Community resources
Community resources
Jira Service Management
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We are planning to buy a server version Jira service desk and I have a question regarding the number of licenses we should buy. We have a set of users that are identified as agents as they are deali...
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I am new on Jira On our mailserver we have created a support@.. -mail alias the hostingprovider sends a confirmation-mail to the destination, and I had expected that this mail would come as a...
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Hello Community. We developed the service that allows migrating data to Jira Service Desk from many different help desk systems. However, right now we are using the mix - we migrate everything via&...
- Question
- jira-service-desk
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Hi there, I have a problem in one service desk project when I create a new issue as agent in the backend (raise a request): after the issue has been created there is no share-button nor the resolve ...
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hello, due to data protection I would like to anonymize issues. In particular, I would like to delete the issue history completely or make individual entries (personal data) unrecognisable. A ticket ...
- Question
- jira-service-desk
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I have a new install of Jira Service Desk 8,0. When I switch to http redirect to https I receive the message in the stdout log: JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJira...
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IMP- How to maintain record of important issues and repeated issues and how to shared thisTo allUSER
Hi All, It seems that users are reporting the same issues so we want to add one feature to our JIRA SD as Evry issue with the solution are stored in somewhere which can accessible to all...
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Hi, Since the JSD portal view is completely useless, I migrated a customer account to Atlassian account to give access to the KB space in confluence. When the customer visits the po...
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We are planning to upgrade our current JIRA Sofwtare and JIRA Service Desk to version 8.0 and 4.0 respectively. Are you available to support us during weekend? Else, can you provide us the instruct...
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Currently, the "view" customer who submit requests on a Jira Service desk, is very limited. It seems like a customer can comment and see shared comments on the issue. If the issue is open the ca...
- Question
- jira-service-desk
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Customer Facing page by geographical location (different service portfolios) different landing pages
How do I make the: Customer Facing page by geographical location (different service portfolios) different landing pages
- Question
- jira-service-desk
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Hi, I'm new to Jira and have full rights, and I'm wanting to add approvers that don't need a Jira Service Desk license to approve those requests, and apparently they just have to be custome...
- Question
- jira-service-desk
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Is it possible to set a Service Desk reporter from a custom field? Here's how far I've gotten: 1) I am currently receiving a custom form with custom fields to create a Service Desk ...
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Is it possible to restrict the ability of creating new dashboards or gadgets to admins only on JIRA Service Desk? We would like to have one set default dashboard for our team and to restrict team mem...
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I just install a fresh Install of Jira Service Desk for testing purposes. I'm unable to login for first time use. I tried several ID and Password but unsuccesfull. Can oyu please help. This is my...
- Question
- jira-service-desk
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We've run into an issue using JSD 3.16.0 (Server) together with IBM Notes 9. Notes doesn't seem to render our customer notification e-mails correctly, omitting the button element and only displaying...
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Hey community, I haven´t found any similar questions, but I think there is no way that this wasn´t already asked. Is there any posibility of automatic notifications when a costumer creates a bug wi...
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Respected Jira Team, Can you please let me know how can i have grid in JIRA Service desk cloud. We need to have grids with multiple records / rows. We need to maintain efforts including other ...
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I want to place notifications for a deadline or meeting to a ticket. How can i do that?
- Question
- jira-service-desk
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required a checkbox field named approvals with values admin,security,dispenser now i need a workflow
i want complete details about that
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I'm just starting to look into JIRA for service desk implementation. My ideal implementation is to create a new customer account for our customer and assign some of the products they had p...
- Question
- cloud
- jira-cloud
- jira-service-desk
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Recently the developer of the Easy Sign Ups plugin said he was going to stop updating it. This plugin is very important to us since it allows us to connect through the client portal with our gmail ac...
- Question
- gmail
- jira-service-desk
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Hello, I'm trying to install Jira Servicedesk in a test situation. When I start the installer I get this error. Does anyone had this error before or does someone know how to fix ...
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I am the agent and admin, i want to reply to customers via email from jira
- Question
- jira-service-desk
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Hi, I'm trying to configure JIRA Service Desk to manage support to users (customers). I don't want them to access to any Customer Portal, though. Neither I want to have users' self-registration (as...
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