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What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community! 

I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service Desk Server and Data Center:

  1. Our latest platform release, Jira Service Desk 4.0
  2. Our newest Enterprise Release, Jira Service Desk 3.16

Read on to learn more! 


JSD (1).png


Meet Jira Service Desk 4.0, our latest platform release.

We know IT teams rely on Jira Service Desk to serve their organizations at all stages of growth. That’s why we’re excited to announce Jira Service Desk 4.0, our latest platform update which harnesses an upgraded engine built for enterprise scale.

With Jira Service Desk 4.0, IT teams will be able to deliver service with faster performance, increased productivity, and greater scalability.

In 4.0, you'll experience: 

  • Faster performance that will help IT teams be more productive and complete everyday tasks in less time.
  • Faster reindexing and greater stability that will save time (and headaches) for our Jira administrators.
  • jQuery upgrade to enhance security and simplify the upgrade experience.
  • Accessible priority icons to make them more distinctive and easier to read.
  • New options in advanced search to help you quickly find issues by contributor, date range, and link types.

Read the Jira Service Desk 4.0 release notes to learn more.



Jira Service Desk 3.16 is certified as an Enterprise release!

We're excited to introduce Jira Service Desk Server & Data Center 3.16 is our latest Enterprise release line. 

What's an Enterprise release, you ask? 

  • Enterprise releases receive additional backported bug fixes and security updates from later feature releases throughout its two-year support window.
  • For organizations that require significant effort to upgrade their deployments, upgrading to an Enterprise release may be a good option. That means you can stay on the release for longer. 
  • If you're planning to upgrade to Jira Service Desk 3.16, upgrade to its latest available bug fix release (from 3.16.1 onwards). 

Read the Jira Service Desk 3.16 release notes to learn more.

What's new since Jira Service Desk 3.9?

Since our last Enterprise release, we've been busy building features to make it easier and faster for IT teams to get work done. Here are some highlights of new features that have been rolled out between 3.9 and 3.16. 

  • A new, modern user experience with updated colors, typography, and icons. 
  • Easier and more visible approvals, whether through emails, the customer portal, and automation. 
  • Free up space and unlock resources with project archiving, and custom field optimizer (Data Center only).
  • And much more! 

Check out the Jira Service Desk 3.16 Enterprise release change log for the full list. 

Have thoughts on this post? We're all ears! Share your questions, comments, and thoughts with us and the rest of the Atlassian community in the comments section below.   

1 comment

Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2019

That's great! 

Let's see next new features for JSD 4.x :) 

My favourite query :)


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