Is there a way to search (say all assets allocated to a user) across multiple objects\Schemas?
Hello All, I'm frustrated because i'm learning cloud and most of my exoerience is in DC. Can someone please tell me step by step how to find project invite information in JSM? I need to be able...
I have been using JSM Free Version "always free for 3 agents", for almost a year now. When I logged in today, I am getting a notification banner that says "Your Jira Service Management special...
Hi Community I have a process (PIR) that creates a child task and draws a summary from the task create date: Post Incident Review - {{issue.created.format("dd/MM/yyyy")}} However, this som...
Hi, Can someone help me how to I add a ticket from one project to the other project? I have 2 projects 1 is for customer support ticket and 2nd is for the engineering or technical project. I wanted ...
Actualmente lidero el trabajo de diferentes equipos (diseño, desarrollo, etc )los cuales tienen sus proyectos creados en Jira Software y son gestionados por el equipo. Para poder tener una...
The task is not taking user story as a Parent. It is taking Epic as a Parent
Hello everyone, our environment has two projects, and occasionally we need to move an issue from one project to the other. I've created a manually triggered automation in one project that does the fo...
Hi, when a ticket in jira service desk gets closed, it sends off an email, and it takes the $Recipient.name and also fills in the same name of adam@mobiletek.com. I dont see anywhere in Jira where Ad...
Hello, I'm new here. I'm looking to pull all issues that have a/any linked ticket that the ID/Key starts with "CAST". Is this possible? Thanks, Peter
Is there a way to set the SLA on a sub-task based on the parent's issue type? It seems the JQL function of the JSM SLA tool can't utilize add-ons like ScriptRunner
The client i have has a very high JSM license usage any wants to know why. They're trying to understand what kind of overlap exists between the licenses to get a better understanding of why the JSM l...
Our company wants to migrate their projects from a Jira DC non-production instance to the production JIRA DC instance. The instance has +100 custom Proforma forms that we want to move over. How do ...
Aqui em nossa equipe, temos ROTEIROS DE EPICS que são sempre com etapas iguais. Portanto, quando iniciamos um projeto, queremos copiar estes roteiros inteiros com todos seus itens para este novo proj...
I want to setup a ScriptRunner Listener that sends a custom email to certain people when '@ Data Export Control' is added in a Comment. I have the email subject and template setup ok, but the 'Condi...
Hello Community, I want to configure the attached image https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/ Could you tell me with an imag...
Hello everyone, I'm currently facing a challenge within Jira Service Management, and I hope you can help me find a solution. My goal is to have a text ready in the custom portal's description (When ...
Hi, We have followed below Article and Enabled CSAT in jira servicedesk https://confluence.atlassian.com/jirakb/how-to-troubleshoot-when-customer-satisfaction-survey-is-not-being-sent-in-jira-servi...
Hey everyone, A number of the SLA-related reports included with JIRA are producing odd series values when those series include days where only a single issue is present, and that issue has breached ...
I've found this article for Server Jira, but I cannot find an equivalent for Cloud products. JSM has a custom field called [Last Customer Comment Date] that we did not create. Before we...
How can I add participant to my scrum board?
Hey, quite new to Jira, currently setting up a basic IT service desk with three main Work Categories: Incidents, Service Requests and Changes. The idea is that Incidents would have different turnarou...
Hi everybody, I am looking to build an automation rule which triggers every time an issue is created where the condition is: Summary starts with "Automatic reply" OR "Error message". Is it so...
When a customer clicks View Profile to edit their profile on the portal screen, an invalid path error is displayed. Why is that so?
Hey! I wanted to introduce "Create linked issue" as a process in my team in order to expediate the creation of follow-up bugs/improvements to tested tasks Jira completed from previous sprints, but th...
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