I want to change my main login email because I no longer have access to that email. Please advise on how to change my main login email asap. Thanks.
As we were migrated unexpectantly last Sunday, we are doing our best to get people aligned to the proper Roles. We have found that a Site Admin with User access admin can't get to the Customer...
How long has templates been available?
Hey Community 👋 We're thrilled to announce the introduction of natural language in the Jira Cloud Automation rule builder powered by Atlassian Intelligence ! Creating automation rules is a gre...
I am trying to create a report in JSM to see the time between different statuses. I am trying to avoid a third party app. I feel like it would have something to do with SLA's and setting those up to ...
Hello, My client want to see the priority name instead of its icon in the column "Priority" from filter or queue view. Someone have a workaround to do that ?
Hello, I would like Jira to give me information through graphs, for this I am using the Panels, I would like it to give me the information of the open incidents VS the closed ones in 2024, that is to...
Hi all, Within our company we have a pretty big signature. I'm looking for a 3rd party app that can remove exact that part of the signature that I do not want in the ticket, also remove it from for...
Hello everyone, I am trying to exploit Jira data and I can't find the option to download reports, so I am developing panels (based on filters), I have two questions: 1. Is it possible to make the pa...
When i export assets, i have all needed columns, but not the object type. I need it for a valuation report. The workaround is to export object type by object type . It's not very userfull :-( . &n...
Hi all! I came across this problem. We have a group in the mail, let’s call it group “A”; it includes several people. When we receive a request to the servicedesk, a person who is not listed in CC, b...
I am trying to export the list of our projects in Win Jira. In the "View All projects" section is there a way to export a projects listing in to excel? Please advise.
Hey Team, We've found out that our customers are unable to tag our internal team / Jira Service Management Agents. We are able to tag them via @ but they are unable to tag us back...
Hola, buenas. Quería saber si se podrá, dentro del correo que proporcionamos para la creación de los tickets automáticos, filtrar por asunto y, con base en eso, crear un ticket específico para un pro...
Hello all, How do I set a 100 character limit on a custom field using regular expression check or is there any possibility for script runner ..
Hi all, Context: By default, when a Bug is created by clients in JSM, priority is not defined. Once we analyse the ticket, we define the priority. Problem: SLA is not being updated to the o...
We have received feedback from the customer based on their experience. I would like to view feedback from the last six months, specifically focusing on instances where customers have provided comment...
When pulling ticket reports as CSV, the Ticket ID is in plain text, i would like to click on the text and directs me to the ticket on Jira.
I have installed Asset Discovery on my machine and made some configurations in it. Actually here I'm not getting what credentials to give in credentials tab. I need to scan the laptops connected to m...
Hello We have actual the requirement to sync attachments between a service management project and software project in both directions. That means if some customer on the servicemanagement portal add...
We have three 'agents', managing incoming technical support requests in jira service mgmt. They also have the ability to escalate tickets to our developers, who are using jira software. However, th...
In my customer portal there is a question betwenn the portal description and the first issue. "Womit können wir Ihnen weiterhelfen?" (engl. How may we help you?) Is it possible that I can change ...
i have tried to create new account in jira but not receiving any mails from Jira for confirmation. The domain was @edag.com.my Can you help me to check this, if was blocked or supported.? Than...
hello everyone, Hope you all doing well, i am trying to solve jira problem from few days but unable to do that. my problem: i want to run my jira in my domain suppose jira.anishbhusal.net&nb...
Good day! Question regarding automation excluding the weekends in counting. Since we are running the 3 strike rule, we're currently sending proactive follow-up messages to our clients at 7-day i...
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