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Recipient.name in a closure email

Scott
Scott
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January 5, 2024

Hi, when a ticket in jira service desk gets closed, it sends off an email, and it takes the $Recipient.name and also fills in the same name of adam@mobiletek.com. I dont see anywhere in Jira where Adam is setup ( He was a previous employee ). How can I get rid of that, and stop it from always using that name, and to just send a message to the person who opened the actual ticket? It must be getting it from somewhere.

 

Can I change it to the reporter?

 

 

thanks

 

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Mikael Sandberg
Mikael Sandberg
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January 5, 2024

Hi @Scott,

Welcome to Atlassian Community!

The first place I would look is under Project settings > Customer notifications and the Request resolved notification to see if the email is in there. 

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Scott
Scott
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January 11, 2024

Hi Mikael, thanks for your response. I already looked there and dont see it anywhere.

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