Why am I getting a "To avoid deactivation, add payment details" message? I am using "Free version"

[Voltaire Taguinod]

I have been using JSM Free Version "always free for 3 agents", for almost a year now. 

When I logged in today, I am getting a notification banner that says "Your Jira Service Management special offer is ending soon. To avoid deactivation, add payment details."

Has anything changed in the licensing policy over the last few days that we weren't made aware of?

[Rilwan Ahmed · Accepted solution]

Hi @Voltaire Taguinod ,

Welcome to the community !! 

You could be using a standard trial plan. Go to Admin settings --> Billing 
Check what is your plan. 
Click Manage and in next screen, change plan to Free

[Voltaire Taguinod]

Hi @Rilwan Ahmed - that should be it, thanks!

Not sure how that happened, but I've changed from Standard to Free. I am still getting the banner, but I expect that to go away before the next payment cycle.

Thanks again.

[Dan Breyen]

Hi @Voltaire Taguinod welcome to the community.  As of today, looking at Atlassian's licensing page, nothing changed.  If I were to guess, you may accidentally have added a new Agent, so you have more than 3.

If you look under Settings / User Management, you should be able to see how many Agents are listed for JSM and see how many the system thinks you have.

Hope that helps.

[Voltaire Taguinod]

I have checked, and can confirm that I only have 2 agents, and yet the banner still appears.

Not sure what is going on :(