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Set SLA on Sub-task based on Parent's Issue Type

Mathew Lederman
Mathew Lederman
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January 5, 2024

Is there a way to set the SLA on a sub-task based on the parent's issue type? It seems the JQL function of the JSM SLA tool can't utilize add-ons like ScriptRunner

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Mark Segall
Mark Segall
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January 5, 2024

Hi @Mathew Lederman - Unfortunately no.  However, if you have Automation for Jira, you could maybe capture the parent issue type as a custom field, component, or label on the sub-task and then leverage that in your SLA JQL.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
9.4.14
TAGS
AUG Leaders

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