[email removed]

Mohammad ARIF
Banned
January 2, 2025

please I lost my SIM so that's why I cannot recover without verification code 

2 answers

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 2, 2025

Hello @Mohammad ARIF 

Welcome to the Atlassian community.

Are you referring to the Atlassian Cloud user account that you use to login to Atlassian Cloud products (i.e. your email address and password)?

Did you set up MFA, but now don't have access to the device you used for MFA?

If you are having trouble logging in to your Atlassian Cloud user account there are a variety of troubleshooting scenarios documented here.

https://support.atlassian.com/atlassian-account/docs/troubleshoot-login-issues-with-your-atlassian-account/

Do any of those apply to you? If so, which ones? And have you tried the recommended steps?

0 votes
Mohammad ARIF
Banned
January 2, 2025

[email removed]

and I have no access of my account and I cannot receive notification code in email because my account is block 

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