Jira Service Management

I've followed the instructions outlined in the documentation for creating e-mail channels, making sure that the permissions were set so that customers were created from users who raised issues via em...

• Question
• jira-service-desk

Each time I go to my project setting- request type, an error with link pop up at the upper right corner says 'This service desk project has configuration problems and may not work as expected.', but ...

• Question
• jira-service-desk

We use JIRA Help Desk in our company as a support tool for our employees. By now we regularly conduct survey on customer satisfaction manually (as customers are seen in our offices). We would like ...

• Question
• jira-service-desk
• survey

How can I sort the issues in customer portal issues. Client has complained that they are not able to see the issue list in their view sorted. I as admin of the JIRA tried to configure that but could ...

• Question
• atlassian-support
• jira-service-desk

I've started to add organizations to my service desk project.  And I got the approach how to do that (Add Customer on Organization view). However that's very inefficient to add customers' email...

• Question
• jira-service-desk

Why does portal tickets disappear when moving from service desk to a software backlog. We customer created tickets in the portal are generated they appear as designed but when the issue to moved to D...

• Question
• jira-service-desk

Hi. I've got two SD projects, one for the Help Desk and the other for more Application Focused.  We're ready to go live with the end-user portal for the Help Desk, but not the App focused one.&...

• Question
• jira-service-desk

Hi! We have this problem: when adding screenshots to the application (different), the user sees only one image in all screenshots. For its part, when processing the application, all screenshots are...

• Question
• jira-service-desk

We are interested in setting up multiple approvals in one workflow for a service desk project. We have about 5 statuses that need approvals configured. For each status, the approvers differ. The appr...

• Question
• approver
• jira-service-desk
• workflow

My company uses Jira Service Desk on Atlasssian Cloud as a helpdesk.  The service desk projects and system is setup so that everyone in the organization can created tickets and submit requests, ...

• Question
• jira-service-desk
• permission

Hi I'm trying to find a template on Jira which is mentioned in this link https://confluence.atlassian.com/servicedeskcloud/change-management-817562147.html however I can't seem to find it please can ...

• Question
• jira-service-desk

Hey everyone, I want to change the default filter of the portal approver view to display the issues from “Waiting for my approval”. Currently opening this view the filter is set to “approval histor...

• Question
• jira-service-desk

Hello, I am getting the following error when I try to set a Google-hosted email address as the address to receive email requests on my Jira service desk: Unfortunately JIRA couldn't connect to the ...

• Question
• jira-service-desk

I have grouped my service desk request types into groups, lets call them A, B and C. I cannot figure out the JQL to search for issue types based on their group. Is this possible? If so what term do ...

• Question
• jira-service-desk

I want to know how I can configure G- suite users to be Jira users/ customers    That is from my domain to Jira service desk as customers, what is the best way to link them  We are ...

• Question
• jira-service-desk

I've successfully connected JIRA / Jira Service Desk with PagerDuty following these instructions: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/ However, it appears...

• Question
• jira-service-desk

Hi Team In service desk /customer/portal after creating a support ticket, we have an option to add user under the people involved section. I want to add few users as default so that when ever some o...

• Question
• jira-service-desk

Hey everybody, I am currently trying Jira Service Desk + Confluence to build a help desk service for our company. By default, it seems the help desk web site proposes a search bar to look for pages...

• Question
• jira-service-desk

Hello! I would like to share and discuss best practices for creating a CMDB / IT Asset Management with JIRA Service Desk and Insight (Riada).  I created my own environment, but I would like to...

• Question
• asset-management
• cmdb
• jira-service-desk

We have Jira Service Desk cloud and we would like to have a different portal for each product we support. We the customer login to our site we would like to ask them to select for which product they ...

• Question
• jira-service-desk

...2001][author,admin][created,2017-11-29 14:04:50.746],eventTypeId=13,sendMail=true,params={eventsource=workflow, baseurl=https://jira.local},subtasksUpdated=false]' but expecting 'I...

• Question
• jira-service-desk

So for a little context, we are using Jira Service Desk to alert PagerDuty when a ticket meets certain criteria. However, all that is sent in the header is a message  resembling t...

• Question
• jira-service-desk

I can't import any value for 'Resolution' field, this field doesn't appear during import wizard at MAPPING step.   Thanks guys!

• Question
• import
• issue
• jira-service-desk

Hello:   We want to use an automation rule to move tickets to a specific status of 'Initiate Change' 14 days from the effective date.  The following query seems to work but Automation won...

• Question
• addon-com.codebarrel.addons.automation
• automation
• jira

When using Jira Service Desk, we would like to utilize Approver functionality as well. Now that supports user picker. We have limited amount of options with group. Now the problem we have is that wh...

• Question
• jira-service-desk