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Unable to Configure Incoming Mail Handler with Microsoft Exchange

Keanu Wilmott
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Nov 17, 2023

Trying to Configure a Incoming Mail Server and I get an error messaging saying unable to find a valid certification when connecting Exchange via IMAP. Has anyone been able to solved this? We are going through the initial stages of setting up JIRA for the company

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Artur Moura
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 28, 2023

Hi @Keanu Wilmott

Welcome to the Atlassian Community!

Per your description, I believe you might be facing a PKIX issue, where the SSL Issuer from the Exchange is not present in the Java TrustStore (cacerts file).

I would recommend you follow this How to import a public SSL certificate into a JVM KB to import the SSL from Exchange on Java and see it this works.

Please let me know how it goes.

Best, Artur

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