I have a single user, when he selects Open Request in his service portal, it will also show his Resolved requests. Any idea?
Bug in "Request type" form interface, "Required" validator changes from Yes to no if "Field Help" text is added/deleted or re-added. I know this is a bug because my Service Desk has 90 forms I ...
Good morning, I am looking for a workload report like the below for multiple projects. Is it possible in Jira Cloud?
Hello, how on the jira portal can we create a tree structure to guide a customer who encounters a problem? we create questions and connections to other questions if necessary. Some parts of the...
When purchasing licenses for Insight Asset Management, there are two options: one for Jira Server and one for Jira Service Desk. What are the differences between these two products? (besi...
I am looking into HIPAA compliance for a team that would like to start using JSD. They were interested in Cloud, but HIPAA compliance is not there. Server is a possibility, but it's going...
We have more than one project within our instance, but want to use a different set of priority options for our Service Desk project from our software project. The priority options appear to be global...
Hi Everyone, There is something that has plagued me since the day I started working with JIRA tools but never really found a proper implemention for it. For JSD, how do you solve the "problem" of n...
Hi All, I was wondering if someone could assist as I do not know where to log a call for Tempo assistance. When the support team try and log time on tempo, it cannot be done; This worked thi...
How to prevent duplicate main issues based on Summary in Jira in Issue Created through Script Validator
If I only want users from my domain to have access to the site help-desk ticketing system, how should I make those changes? ex: I do not want anyone to be able to create an account to create a...
I want to set up email reminders for a certain time period after the ticket has been assigned/ acknowledged. As well as future reminders until the ticket is solved.
Hello, I am new to Jira Service Desk and I am finding even basic reporting to be difficult. I am trying to set up a report that shows me how many tickets my team have open and how many they ha...
The Request Types that appear in my project are not appearing as usual. Theere is a Request Type called Data Impact which should display Yes and No Options. But its not showing. Where do I add these ...
Hello, I would like to allow only members of my domain to register on the service desk portal and allow only my domain to be able to make tickets. Thank you
Hi everyone, I´m dealing with question from one of ours customer. He wants to see much more then is available. Is there any chance how to change sorting for customer? I´d like to add fields ...
When we enter the BASE URL of the JIRA Service Desk in our web browser , we directy go to: BASEURL/secure/Dashboard.jspa Is it possible to change that and redirect directly to: BASEURL/servicedesk...
Hello everyone. I am using Insights as an app in Jira. I can fetch objects or info on object from the following endpoint: https://insight-api.riada.io/rest/insight/1.0/object/<id> But here...
Hello, We are testing JIRA Service Desk Cloud and when opening a request in the customer portal as a JIRA SD Agent on behalf of the customer, "Share with" disappears from the request form. Is there...
I set for a security scheme for the project but I do not have a lock icon on tasks. What am I doing wrong? I am using a standard plan
Hi Atlassian COmmunity, Hoping someone can help point me in the right direction. We have agents globally and I am wondering if there is a way to manage their business hours within the Service desk....
How can I get data from "Time tracking" How much time did the user spend on the issue without add-on
Can we make a group of organizations? For the main group to see the subgroup requests. There are organizations with departments. They don't have to see each other's tasks, but the leaders in the m...
Hey Team, Is there a Jira Keyboard shortcut, that when you are in the queue you can easily switch from ticket to ticket without having to go back to the queue each time ?
We have updated the DNS record in https://admin.atlassian.com/ and its been six days. The domain still stays unverified. If I click the "Verify domain" it pops up the same message that Domain i...
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